Refund & Return Policy

1. Service Fees Are Generally Non-Refundable

Logistics and prep work require labor, time, and resources.

For this reason, all completed services — including receiving, inspection, labeling, packaging, storage, and shipment coordination — are non-refundable once performed.

If a service has already been started or completed, refunds do not apply.

2. When Refunds May Be Considered

Refunds may be reviewed on a case-by-case basis only if:

• A service was charged but not performed
• A clear billing error occurred
• A duplicated payment was made
• The cancellation request was submitted before work began

We cannot confirm any specific refund scenarios without reviewing each request individually.

3. No Refunds for Marketplace Outcomes

Because results on Amazon, Walmart, or other platforms depend on factors we do not control, we do not offer refunds for:

• Shipment delays caused by carriers
• Marketplace rejections, suppressions, or check-in delays
• Lost, damaged, or misrouted inventory by carriers or fulfillment centers
• Changes in marketplace rules or policies
• Seller account issues

Any claims related to shipment damages must be filed directly with the carrier.

4. Product Returns (From Amazon/Walmart)

If Amazon/Walmart returns items back to our warehouse:

• Standard receiving and handling fees will apply
• Additional prep or forwarding services will incur separate charges
• We do not issue refunds for returned or unsellable inventory

We do not offer buyback or compensation for customer-returned items.

5. Cancellation Policy

• You may request cancellation of a service only if work has not started.
• Once receiving, prep, or handling has begun, cancellation is not possible.
• If you prepaid for a service that has not started, cancellation may qualify for a refund review.

6. Disputes & Resolution

If you believe a refund is justified due to an error:

1. Email us with order details
2. Provide all relevant documentation
3. We will review the case and respond within a reasonable timeframe

Decisions are made based on available records and service logs.

7. How to Request a Refund

To request a refund or billing review, contact: contact Us

Include your order number, service date, and a brief description of the issue.